Refund policy

Once an order is successfully placed, no modifications can be made to the product details. Requests to change the product, size, color, or style through WhatsApp, Instagram DMs, or any other communication channel will not be accepted. Customers are requested to carefully review and confirm all selections before completing the purchase.

In case an incorrect item is ordered, the request will be handled strictly as per our Exchange Policy.

Refund & Cancellation Policy:

There is NO Refund or Cancellation once payment is done. Please be sure before you place your order.

Partial COD Payment Policy:

Please note that any partial payments made towards Cash on Delivery (COD) orders are non-refundable under any circumstances. This includes situations where the remaining balance is not paid or the order is not accepted at the time of delivery.

We request that all customers to ensure they are ready to pay the full COD amount upon delivery. Refusal to pay the remaining amount or accept the parcel will result in forfeiture of the partial payment made.

By placing a COD order with partial payment, you agree to this policy.

COD shipping fee is non‑refundable once the order has been dispatched.

Exchange Policy:

We accept Exchange only if the garment you received is defective or if the wrong product is sent to you. 

Facing size issue? If your concern is genuine, we may consider SIZE EXCHANGE ONLY.

Please read the TERMS & CONDITIONS below.

• Timeframe: Exchange requests must be raised on the same day of receiving the order.
• 
Condition: Products must be unused, in their original packaging, with tags intact. Items without original tags will not be accepted. It has to pass our internal quality check to qualify for exchange.
• Self-shipping : We do not have pick-up service available; you would have to self-ship the product at your own cost. 
• Size Exchange : Only size exchanges are accepted, but If the desired size is unavailable, you may select any other product within 30 days from the date of the exchange request. If exchanging for an item of higher value, an extra amount must be paid to confirm the exchange request; if the item is of lower value, the difference will be refunded in the form of a credit note, which can be used within 30 days. NO REFUND will be provided. Cash on delivery is not available for exchange orders.
• Payment: If exchanging for an item of higher value, the price difference must be paid to confirm the exchange request. If the item is of lower value, the difference will be refunded as a credit note, which can be used within 30 days. Cash on Delivery is not available for exchange orders.
• Discounts/Coupon Codes: Any discount code, coupon, or promotional offer applied during the original purchase will not be applicable to the replacement or exchanged item (This policy also applies in cases where an exchange is initiated due to product unavailability)
• Defective Product: If you claim the product to be defective, opening the video is a must. Contact us immediately at the number given in our profile with your Order ID and the video.
• Restrictions: Once an item has been exchanged, it cannot be exchanged again. 
  
  
  

  Non-Exchangeable Items :

  We are not responsible for any shrinkage after washing, as we cannot verify the conditions or method in which the garment was washed.

  We cannot accept exchanges for the following items:

  • White-colored products are not eligible for exchange.
  • Customised products are not eligible for exchange.
  • Premium collection is not eligible for exchange
  • Clearance or sale items (with more than a 25% discount)
    
    

    Non - refundable :

    Shipping and COD charges are non-refundable.

    International Orders

    We do not offer a return or exchange policy for international customers. We meticulously inspect each item three times for international orders to ensure the highest quality. We guarantee that every garment will be free of defects.

    For any exchange queries, please email us to adminoperations@freedom38.com or whatsapp +91 959 77 77 100. We are happy to assist!